Refund & quality policy

Because a personalized calendar can't be resold to anyone else, our change-of-mind policy is different from a normal retail product. But this policy does not remove any right or remedy that applies to your purchase and can't lawfully be excluded — including for products that are defective, materially different from what you ordered, incomplete, or never delivered.

We don't run an "all sales final, no refunds" rule.

Email contact@hellofaman.com with your order number for anything below.

We don't ordinarily refund, exchange or accept returns where:

• you change your mind;
• the recipient no longer wants the gift;
• you no longer need it, or found something cheaper;
• you ordered the wrong quantity;
• you uploaded the wrong photo; or
• you'd simply prefer a different creative result.

This is about change of mind only. It doesn't affect faulty products, wrong products, non-delivery, or any right you have that can't be waived.

Production can begin shortly after payment. Contact us immediately and we'll help where we reasonably can. Once artwork creation, print preparation or printing has started, a change may not be possible.

Starting production doesn't remove a cancellation or refund right that applies to merchandise we haven't shipped. If we can't ship in the time we promised, your rights are in our Shipping & Production Policy — and a refund for unshipped merchandise is prompt and doesn't require you to ask twice.

Before an order is released to print, we review every image and regenerate any that miss the mark. We also check for missing, blank or corrupted images, badly broken framing, wrong page order or a duplicated month, and print-file problems.

That review reduces errors. It doesn't remove normal creative variation, and it isn't an image-by-image approval by you — you see one free preview before purchase and we create the rest after payment.

If your calendar arrives damaged, materially defective, incomplete or materially different from what you ordered, contact us as soon as you can. So we can investigate quickly — and with the carrier where relevant — please tell us within 30 days of delivery.

That 30-day request is a quality-assurance window to help us fix things fast. It doesn't shorten or remove any longer right you have under federal or state law.

• damage in transit;
• torn, creased or damaged pages on arrival;
• binding faults;
• missing or duplicated calendar pages;
• the wrong product or the wrong quantity;
• substantial printing errors or severe misalignment;
• corrupted images;
• a materially incorrect image caused by our production error;
• an unrecognizable or badly wrong face where the supplied photo was suitable;
• a parcel that doesn't arrive.

For a calendar that arrived: your order number, what's wrong, and clear photos of the product — plus a photo of the packaging or shipping label if transit damage is likely. In most cases photos are enough and nothing needs to come back.

If your parcel never arrived, we won't ask you to photograph it. We only need your order number, the delivery address, and whether anyone at the address has checked with neighbours or the carrier.

Please don't send a calendar back anywhere unless we ask you to and give you instructions.

If we ask you to return a calendar because it's defective, damaged, incomplete or not what you ordered, we pay the return shipping and send you the instructions and any label you need. You never pay return shipping for a problem we're responsible for.

We don't publish a returns address, because personalized calendars are almost never worth returning and we don't want anything sent to the wrong place. Ask us first.

• small differences between screen color and printed color;
• minor color variation within normal commercial print tolerances;
• slight position differences from trimming or binding;
• expected creative variation in a personalized transformation;
• deliberately exaggerated proportions or scenes;
• a preference for a different pose, occupation, hairstyle or expression;
• reduced quality caused mainly by an unsuitable photo you supplied.

If a variation is serious enough that the calendar doesn't match what was ordered, or isn't the quality a buyer would reasonably expect, this section doesn't apply and we'll put it right.

Depending on the problem we may regenerate the affected artwork, reprint the affected page or calendar, replace the product, refund part or all of the price, or agree another remedy with you. Where a serious problem gives you the right to choose between a refund and a replacement, we honor your choice.

If tracking suggests your order may be lost, or the estimated delivery date has passed, contact us — ideally within 30 days of that date so we can open a carrier investigation.

Where an order doesn't arrive and you gave us a correct, deliverable address, we reprint and reship it or refund you. We don't make a carrier's conclusion a condition of that. If an investigation is slow or inconclusive, we still resolve it with you.

If an order can't be delivered because the address supplied was wrong, incomplete, missing an apartment number or had the wrong ZIP code, a replacement may require payment of new production and shipping costs. The same applies to a parcel that's refused, left unclaimed, or returned because nobody accepted delivery. This doesn't affect anything arising from a fault we're responsible for.

We don't replace calendars free of charge where the damage happened after successful delivery — misuse, water, poor storage, tearing, bending, accident or ordinary wear.

An approved refund goes back to the payment method you used, and we issue it promptly once approved. How quickly it shows on your statement depends on your bank or card provider. We'll confirm the amount and the date we issued it.

contact@hellofaman.com, with your order number.