Shipping & production

We ship to addresses in the United States. If your address can't be served, checkout will tell you before you pay rather than taking money for an order we can't deliver.

1. Artwork — after payment, thirteen personalized images are created for your order.
2. Review — we look over every image, regenerate anything that misses the mark, and release the print file.
3. Printing — the calendar is printed, trimmed and wire bound to order in the United States.
4. Transit — the parcel is handed to the carrier and travels to you.

Stages 1 and 2 are usually quick. Printing and transit are the longest part, and the exact time depends on where you are.

We only state a shipping time we have a reasonable basis to meet. Where we haven't stated a specific time, we treat 30 days from your order as our shipment deadline, in line with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

If we find out we can't ship in time:

• we email you a delay notice with a revised shipment date and your right to cancel for a full refund;
• for a first, definite delay of up to 30 days, if you don't reply we may treat that as agreement to wait — but you can still cancel any time before shipment;
• for a longer delay, an indefinite delay, or any second delay, we need your express agreement, and if we don't get it we refund you promptly without you having to ask;
• refunds for unshipped merchandise go back to your original payment method.

We don't treat an order-status page as a delay notice. If we're running late, we email you.

Shipping cost, and any free-shipping offer, is shown at checkout before you pay. Where an offer has conditions or an end date, those are stated with the offer.

Calendars ship flat and protected — never rolled or folded. Where tracking is available on your service, we email you the number when the parcel ships.

Carrier delays, weather, transport disruption, peak-season volume, incorrect addresses and failed delivery attempts can all affect arrival. We'll keep you posted and resume as soon as we can. This doesn't affect your right to a refund for merchandise we haven't shipped.

Our responsibility doesn't simply end when we hand the parcel over.

• Damaged on arrival — send us photos and we'll reprint or refund. We pay return shipping if we ask you to send anything back.
• Never delivered — we investigate with the carrier and then reprint and reship or refund. We won't ask you to photograph a parcel you never received, and we don't make the carrier's conclusion a condition of putting it right.
• Marked delivered but missing — tell us and we'll help; we may ask you to check with neighbours or the delivery location first.

Full detail is in our Refund & Quality Policy.

Please check the street address, apartment or unit number, city, state and ZIP code before paying. If a parcel can't be delivered because the address was wrong or incomplete, a replacement may require new production and shipping costs.

contact@hellofaman.com, with your order number.